I've been a member of DSN for appr 7-8 years. I recently tried to purchase a ring and they told me my credit was on hold.
I asked why and they said I had returned more than I kept, so they weren't allowing me to buy!! I asked "well, what good is having a 30 day money back guarantee? I'm not going to keep a ring or purchase if it doesn't look the same on my hand as the models hand!". I told them I have never had this happen to me, and I watch all jewelry channels.
I also told them they're going to lose customers!!! The rep told me to "make sure" of my purchases from now on.
I told him no, I'm not keeping something to make you happy, it should be the other way around!!